Refund Terms

Refund Terms

Conditions of Return and Exchange in Consumer Transactions


The CONSUMER is entitled to withdraw within 14 days from the date of delivery of the product subject to the contract to the person / organization at the address indicated by him / her. The consumer may use his right of withdrawal within the period from the establishment of the contract to the delivery of the goods. The buyer must return the goods within 10 days from the date of notification of the right of withdrawal, otherwise the SELLER shall not be liable for the use of the right of withdrawal. After the delivery of the product to the customer, the product will be returned to the BUYER at the same time within 14 days from the date the product reaches the SELLER without any additional charges. The return of the returned product due to the use of the right of withdrawal is refunded by the SELLER in the event that the UPS is returned with the contracted UPS company. The CONSUMER will be liable for any damages or losses incurred in case of non-return of the goods.




Contact Information for Cancellation Notice


1. Disclosure Notice;


a. E-mail can be sent to eticaret@fotech.com.tr,

b. 0090 216 456 50 86 can be faxed.

c. Sent by mail to the address: Ataşehir Bulvarı 38. Ada Ata 3/3 Plaza Kat: 5 Daire: 51, 52 Ataşehir 34758 İstanbul / Türkiye


The withdrawal statement should be open to prevent confusion with another process. Must include the contract number in the content. These declarations shall be deemed invalid, as it is not possible to process withdrawal notifications with or without an order number. The DISCOURSE FORM, which is available at the link of FORM AND SURVEYS (https://www.fotech.com.tr/en/download/forms-surveys), can also be used.


2. Proceedings and Products for which the Right of Withdrawal cannot be used;


It does not use the RIGHT OF WITHDRAWAL in cases where the right of withdrawal cannot be used in distance contracts specified in the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

In accordance with the legal regulations, the right of withdrawal cannot be exercised in the following cases:


a. Contracts relating to goods or services whose price varies depending on the fluctuations in the financial markets and which are not under the control of the seller or the supplier,

b. Contracts related to the goods prepared according to the consumer's wishes or personal needs,

c. Contracts relating to health, hygiene and non-compliance with the return of protective equipment such as packaging, tape, seal and package.

D. Contracts relating to goods which are mixed with other products after delivery and which are not possible to separate due to their nature,

to. Contracts relating to books, digital content and computer consumables provided in the material environment after the delivery of the goods such as packaging, tape, seal and package,

f. Contracted services in the electronic environment or contracts for the immaterial goods delivered immediately to the consumer,

g. Contracts relating to the services initiated with the approval of the consumer before the right of withdrawal,

h. In case of alteration and deterioration due to not being used in accordance with the operation, technical specifications and instructions of use of the goods during the withdrawal period,

I. Products which are not suitable for being returned by nature,

j. In electronic products purchased; installation of sim cards, network connection with Wifi, installation, use of consumables, removal of protective tape, activation and user creation,

k. Legal persons and / or persons acting for commercial or professional purposes cannot enjoy any right arising from the right of withdrawal and the right of withdrawal.


The return of the following devices is subject to the condition that the product has been used within the period of cancellation and if it has not been used or has been used within the same period and in accordance with its operation, specifications and operating instructions. In case the above conditions are met, the fee of the shipments to be made outside of the cargo firm which we have contracted (UPS Cargo) will be paid by the consumer. Apart from these, the goods, such as packaging, tape, seal and package, have been opened after delivery; FOTECH will not accept refunds of books, digital content and computer consumables that are not eligible for health and hygiene, and material material.


• Converters

• Meeting Room Reservations

• Video Extenders

• Video Switches

• Video Wall

• Digital Signage

• IP Based KVM

• Digital KVM Matrix Switch

• Multiview KVM

• KM Switches

• Data Center KVM LCD Consoles

• Data Center KVM Accessories

• Secure Desktop KVM Switch

• Control Bridge Control System

• Wall Mounted Control Panel

• Copper Patch Cables

• Hand Tools and Accessories

• Connection equipments

• Cabinets

• Switch

• Media Converters

• SFP and Accessories

• IoT Products

• Copper / DSL Test

• Dispersion Analysis

• Fiber Control

• Live Fiber Detection

• Modular Test Platforms

• Network Protocol Testing

• Optical Power and Loss Test

• ORL Test Equipment

• OTDR and iOLM

• Spectral Testing

• Testing Function Virtualization

• Test Reporting and Automation

• Data Cable Testing Equipment

• Network Testing Equipment

• CCTV Tester

• RF Tester

• Fiber Attachment Devices

• Fiber Cutters (Cleavers)

• Attachment Connectors

• Cloud Software

• Modular Synchronization Systems

• Carrier Grade NTP & PTP IEEE 1588 Grand Masters

• Enterprise Network Time Servers

• GPS Instruments

• Telecom Primary Reference Resources

• Antenna and Timing Accessories

• All Accessories


Products that cannot be returned:

• Custom-made devices for the customer

• Custom made project boxes

• Products that are not in compliance with the operation, specifications and operating instructions during the withdrawal period

• Products with missing accessories

• Damaged product box (Original box lost or damaged)


Return Procedures


• The incoming product is first examined by the Return Department and sent to the supplier for testing if necessary. If it complies with the above conditions, the return process is started. The period of completion of the return transactions cannot exceed 14 (fourteen) days after the delivery of the product to FOTECH after the Consumer has been properly notified by FOTECH of the use of the right of withdrawal.

• When the return is confirmed, the message is sent to your e-mail address in our system and a message asking for your bank account information is sent. When you receive this message, you must send an e-mail to eticaret@fotech.com.tr (mailto:eticaret@fotech.com.tr) indicating that you have requested one of the product or refund options at the cost of your refund. If you request a refund, the refund process will be started as soon as you receive an e-mail for your request. If your order is made by credit card, it will be credited to your credit card and to your bank account which will send the account information if it is created by wire transfer.


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